Privacy & Booking Policy

Hong Healthcare Clinic (仁济中医) is a Chinese medicine and acupuncture clinic at 3/26 Porana Road, Wairau Valley, Auckland 0632, New Zealand. This page explains what personal information we collect through this website, how we use it, and how appointments work.

When you book online or send us a message we ask for your name, phone number, email address and any notes you choose to add (for example the reason for your visit or an ACC claim number). We only ask for what we need to confirm and prepare for your appointment.

Health information you share during a consultation is recorded in your clinical notes at the clinic, not on this website, and is handled under the Health Information Privacy Code 2020.

To confirm, remind you about and manage your appointment; to reply to your enquiry; to lodge and manage ACC claims where you ask us to; and to keep accurate clinical records as required by law. We do not sell your information and we do not use it for marketing unless you have asked us to keep in touch.

Booking and contact details are stored in a secure database and confirmation emails are sent through a transactional email provider; both are accessed only by clinic staff. This site uses privacy-friendly analytics that do not identify individual visitors. Google Maps is embedded on the contact page and is subject to Google's own privacy policy.

Under the Privacy Act 2020 you can ask to see the personal information we hold about you and ask us to correct it. Call 09 448 2268 or use the contact form and we will respond as soon as we can. If you are not satisfied with how we handle your information you can contact the Office of the Privacy Commissioner (privacy.org.nz).

Online bookings are requests until we confirm them — you will receive a confirmation by email or a call from us. If you need to change or cancel an appointment, please let us know as early as you can so that we can offer the time to someone else and adjust the practitioner's schedule. The easiest ways are to call 09 448 2268, message us on WeChat (wx1776056292), or reply to your confirmation email.

For ACC-related visits, please bring photo ID and the details of how and when the injury happened; if you already have a claim number, bring that too.

Questions about this policy or your information: 09 448 2268 · contact page